Frequently Asked Questions
Everything you need to know about your City Beauty journey.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your beauty essentials sooner.
Are City Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of product development.
What is your return policy if a product doesn't suit my skin?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item for a full refund, even if it has been opened.
How can I track the status of my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of supported locations and international rates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.