Returns & Exchanges

At City Beauty, we want you to feel confident in your skincare journey; if you are not completely satisfied with your purchase, you can return your products within 60 days for a full refund. We stand behind our formulas and offer a hassle-free process to ensure your experience remains as beautiful as your results.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal with your order number to start the return process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all bottles or jars are tightly sealed to prevent leaks during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.